At 123 Clinics, we work on a strict no refund and returns policy with no exceptions, and are set out at 5.0 of Terms & Conditions.

As soon as you place an order, 123 Clinics automatically processes your order and provides you with a unique booking reference number. As soon as this number has been generated by us, we can no longer provide a refund on the purchase and no cancellations requests will be accepted.

123 Clinics is not liable for any information which may have been entered incorrectly by you. Therefore, in this instance, no refund will be provided.

We cannot offer a refund if the testing kit did not arrive before Day 2 of your isolation due to a delay outside of our control such as postal delays.

Due to the risk of transmission with COVID-19, once the testing kit has been received by you, we can no longer accept it as a return.